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Frequently Asked Questions

Who am I buying from?
AmeriMax Advance LLC is dedicated in IT accessories wholesale. As a professional manufacturer and reliable supplier, we have great production capacity and source background in Asia. Special quality control measures have been implemented in the whole process from materials selection to final delivery. We provide IT accessories and parts for laptop, computer and printer as below: 1. AC Adapter and Power Supply 2. Rechargeable Battery 3. Optical Drive (CDROM/Combo/DVDRW...) 4. USB Floppy Disk Drive 5. Enclosure and Bezel 6. LCD Panel 7. Keyboard 8. Repair and Source Service

What is your Shipping Policy?
Orders will be shipped within 2-3 business days. Single item will be shipped via USPS Priority mail with delivery confirmation. Multi-item order will be shipped via FedEx Ground. You have the option to buy insurance at checkout. Our responsibility ends when tracking info states item is delivered. We do not take order over phone and we do not expedite shipment.

Do you ship internationally?
Yes

What is your Return Policy?
  • We offer 6 month replacement warranty. 
  • Buyer must read item discription carefully for we are not responsible for item incompatibility.
  • You must contact us first for any problem with the item you received.  We will either provide tech. support or issue  return authorization/instructions. If the product is tested defective, we will send a replacement to you. 
  • Buyer is responsible for any and all return expenses. Shipping and handling fee is non-refundable. 
  • We will charge 15% restocking fee for any worked item returned for refund.

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    What Customer Service help do you offer?

    Contact Us

    • We fully understand how critical it is to keep communications as smooth and quick as possible. Many issues could be resolved by themselves thru well communications. We are trying every effort to answer your questions and inquiries in a timely manner.
    • Please note that our office is closed during weekend and holidays. If you dont receive our response within 12 business hours window, please contact us again. If still no response, most times it is because your email did not go thru successfully or you sent to the wrong email address. Please keep in mind that by no means we would ignore your emails and not respond on purpose.
    • Please contact us via email to sales2@amadvance.com

    Business Hours

    · Mon-Fri, 9:00am - 5:00pm EST

    · Closed for Weekends and Holidays

    Business location

    AmeriMax Advance LLC

    11 Middlebury Blvd. Unit 8

    Randolph, NJ 07869

    USA