Frequently Asked Questions

Who am I buying from?

AmeriMax Advance LLC is a dedicated IT accessories wholesaler. Quality control measures have been implemented in the whole process from materials selection to final delivery. We provide IT accessories and parts for laptops, computers and printers such as: 1. Replacement or Universal AC Adapters and Power Supplies. 2. Power cables. 3. Rechargeable Batteries 4. Optical Drives (CDROM/Combo/DVDRW...) 5. USB Devices 6. Cell phone accessories. 7. Digital Camera and Camcorder accessories 8. Audio and video cables and adapters 9. LCD Screens 10. Keyboards and mouse etc. 

 

Business location

AmeriMax Advance LLC

11 Middlebury Blvd. Unit 8

Randolph, NJ 07869



What is your Shipping Policy?
Orders will be shipped within 2-3 business days. Single item will be shipped via USPS Priority mail with delivery confirmation. Multi-item order will be shipped via FedEx Ground. You have the option to buy insurance at checkout. Our responsibility ends when tracking info states item is delivered. We do not take order over phone and we do not expedite shipment.

Do you ship internationally?
Yes

What is your Return Policy?
  • We offer 6-12 months replacement warranty depends on the catagory of the Product.
  • Buyer must read item descriptions carefully for compatibility, please feel free to contact us by email (sales2@amadvance.com) should you have any question or concerns before placing order.
  • You must contact us first for any problem with the item you received. We will either provide tech. support or issue return authorization/instructions. If product is tested defective, we will send a replacement to you.
  • Buyer is responsible for any and all return expenses. Shipping and handling fee is non-refundable.
  • We will charge 15% restocking fee for any worked item returned for refund.


What Customer Service help do you offer?

We fully understand how critical it is to keep communications as smooth and quick as possible. You may expect to receive our response within 12 business hours. If no response, most times it is because your email did not go thru successfully or you sent to a wrong email address. Please keep in mind that by no means we would ignore your emails on purpose.

How to contact us?
email to sales2@amadvance.com

call us at (862)251-4807

Business Hours
Mon-Fri, 9:00am - 5:00pm EST
Close for Weekends and Holidays